Selecting a moving company is an important decision. Make sure you understand the services and rates the mover offers. These questions can help you compare moving companies and make an informed decision.
Q. Are you insured and bonded?
A. TWO MEN AND A TRUCK® Barrie & Central Onatio is insured and its employees bonded. We also protect customers by carrying WSIB insurance.
Q. Are you providing a written estimate of the cost of your move?
A. Always get a written estimate on company letterhead, and make sure it states the name, telephone number and address of the moving company.
The estimate should provide the number of hours the move will take to complete. Make sure the estimate is dated and includes the date of the move.
Beware of movers who offer to skip the Tax (HST) or who will only take payment in cash. These are often indicators of an unscrupulous mover and one who is unlikely to pay claims or even deliver your goods.
Q. Can I call a local office with questions?
A. TWO MEN AND A TRUCK® Barrie & Central Ontario values customer interaction. That’s why our team provides a local point of contact throughout the move. Companies that operate using a dispatch service are less likely to have a local office or provide local support for customers. This is especially common for companies that hire or provide subcontracted services.
Q. Do you hire temporary labour or outsource to sub-contractors?
A. TWO MEN AND A TRUCK® Barrie & Central Ontario movers are trained professionals and our franchisees never utilize day labour or third party contractors. Our franchisees perform bachground checks and check references on every employee hired. Unfortunately, that is not always true for other moving companies. It is important to ask for details on hiring standards.
Q. What forms of payment are accepted?
A. TWO MEN AND A TRUCK® Barrie & Central Ontario accepts all major credit cards, cash, or certified cheque. It is a red flag if a moving company only accepts cash. When paying cash there is no way to track payments made. Be sure to ask what forms of payment are accepted.
Q. Where can I get a copy of “Good Practice Guidelines for Canadian Movers” and other helpful consumer information?
A. For the Good Practice Guidelines for Canadian Movers, visit Industry Canada’s website. We also provide our own Consumer’s Bill of Rights which you can view here.
Q. Where can I find out whether a mover is registered with CAM?
A. Visit the Canadian Association of Movers website.
Q. Where may I file a complaint against a mover?
A. You can contact the Canadian Association of Movers. If you have a problem with a TWO MEN AND A TRUCK move, please contact our customer service department.
Q. How can I learn more about movers and transportation of household goods?
A. Visit the Office of Consumer Affairs (OCA) website.
